The full-service Intercom agency

Titan CX helps B2B SaaS businesses set up and optimize Intercom so they can increase user activation, retention and lifetime value

Start With A Free Audit

Learn More About Our 4-Step Process

Some of the businesses we've had the pleasure of working with

Improve user activation and retention

Better utilize Intercom's data features and communication channels to send the right messages to the right users at the right time.

Increase LTV

Use Intercom to upsell accounts on auto-pilot and watch your churn drop and LTV increase.

Collect more feedback

Use Intercom's popups, widgets and outbound channels to connect more feedback to help you shape your roadmaps.

Use AI to decrease CS costs

Setup FIN and Copilot to immediately increase your support capacity and drop your support costs.

Get in touch to learn more about our service

Discovery & Audit

We start by learning about your business and conducting a thorough audit of your Intercom account.

Draw Up Recommendations

After we have the info we need, we draw up and share our recommendations and next steps.

Implementation

Together we decide on a scope of work and get busy implementing our recommendations.

Document & Review

Once the work is done, we draw up cdocumentation and review the changes together.

The Titan CX team shared many useful insights and suggestions from their audit that has helped us improve our customer success strategy and user communication. When it comes to Intercom, Justin and his team know their stuff and I'd recommend any business that's using Intercom to hire Titan CX to audit their account. You're guaranteed to learn a lot.

Nimrod Popper

Co-founder & CTO at Tolstoy

Justin is an Intercom expert that really knows the ins and outs of the platform. I hired Justin to set up a number of email series for FORSBERG+two to help improve our user activation and cross selling conversion rates. The campaigns Justin set up were massively successful and immediately drove an 8% boost in revenue.

Björn Forsberg

Founder at FORSBERG+two